Agent Experience Is the Next Frontier in Telco CX—And Most Providers Are Missing It
How Agentforce and Real-Time AI Can Fix the $1.3B Leak in Telecom Support Telecom providers are caught in a paradox: digital transformation budgets are ballooning, yet customer satisfaction is in freefall. Most CX initiatives focus on self-service, automation, and containment. But the real battleground is not automation. It is the agent experience. This article unpacks […]