Leaders Ignoring AI Are Falling Behind
AI at Enterprise Scale: What Microsoft’s $500 Million Proof Point Means for Leaders Microsoft saved $500 million in IT support costs in a single year by deploying Copilot at scale. That kind of impact is why AI can no longer be treated as theory. It is execution, adoption, and measurable outcomes. At a recent Women […]
Developers Code Only 16 Percent of the Time
The 84 Percent Problem: What Atlassian Developer Day in Dallas Revealed About the Future of Productivity When most people picture a software developer, they imagine someone buried in code all day. Yet Atlassian’s global survey of 3,500 developers and software leaders revealed something very different. 16% of developer time is spent actually writing code 84% […]
Dreamforce 2025: Innovation, Community, and Impact
Dreamforce 2025: The Migration, the Mission, and the Magic — with Eric Dreshfield Dreamforce. Still the event that dreams are made of. Every year a crowd of trailblazers descends on San Francisco for that one-of-a-kind mix of learning, laughter, and late-night networking. For Eric Dreshfield, Salesforce MVP Hall of Famer and founder of Midwest Dreamin’ […]
Agent Experience Is the Next Frontier in Telco CX—And Most Providers Are Missing It
How Agentforce and Real-Time AI Can Fix the $1.3B Leak in Telecom Support Telecom providers are caught in a paradox: digital transformation budgets are ballooning, yet customer satisfaction is in freefall. Most CX initiatives focus on self-service, automation, and containment. But the real battleground is not automation. It is the agent experience. This article unpacks […]
Leading the Charge: How CIOs Can Navigate the Agentic Era with the Agentic Maturity Model
The rapid rise of artificial intelligence and automation has ushered businesses into the Agentic Era, a time when autonomous agents are not just assisting human decision-making, but transforming entire industries. For CIOs and IT decision-makers, this presents an unprecedented opportunity and an urgent challenge. Many organizations are unsure where to start, how to scale effectively, […]